Privacy Policy

1. Who We Are

Netvionix Solutions is a technology services company registered in India, providing AI development, web development, cloud infrastructure, IT staffing, and digital marketing services to clients globally. Our primary contact for data privacy matters is: netvionixsolutions@gmail.com

2. Information We Collect

We collect the following categories of personal data:

• Identity & contact data: name, email address, phone number, company name
• Project data: service requirements, budget range, project details you voluntarily share
• Technical data: IP address, browser type and version, time zone, pages visited, referral source
• Communication data: emails, messages, and responses you send us

We do not collect sensitive personal data (health, financial, or biometric information) and do not knowingly collect data from individuals under 16 years of age.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases under GDPR Article 6:

• Contractual necessity — to respond to your enquiry and deliver services you have requested
• Legitimate interests — to operate and improve our website, prevent fraud, and maintain security
• Consent — where you have opted in to receive marketing communications (you may withdraw consent at any time)
• Legal obligation — where we are required to retain records under applicable law

4. How We Use Your Data

• Respond to contact form submissions and enquiries
• Deliver, manage, and invoice for contracted services
• Send service-related communications (project updates, delivery confirmations)
• Send marketing communications where you have provided consent
• Analyse website usage to improve performance and content
• Comply with legal, regulatory, and tax obligations

5. Data Retention Periods

We retain personal data only for as long as necessary:

• Contact form submissions: 2 years from the date of submission
• Active client records: duration of the engagement plus 5 years (for legal and tax compliance)
• Marketing consent records: until consent is withdrawn
• Server and access logs: 90 days
• Backup data: maximum 12 months after the original record is deleted

After the applicable retention period, data is securely deleted or anonymised.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We may share data with the following categories of third-party processors only where necessary to deliver our services:

• Cloud infrastructure: Microsoft Azure (hosting, database) — data stored in Central India region
• Email communications: Google Workspace (Gmail) — for responding to enquiries
• Analytics: Microsoft Application Insights — anonymised usage data only

All third-party processors are contractually bound to process data only on our instructions and in compliance with applicable data protection law.

7. International Data Transfers

Netvionix Solutions is based in India. If you are located in the EEA, UK, or Switzerland, your data may be transferred to and processed in India, which is not currently subject to an EU adequacy decision. Where such transfers occur, we rely on the following safeguards:

• Standard Contractual Clauses (SCCs) as approved by the European Commission
• Binding corporate commitments to process data in accordance with GDPR principles

You may request a copy of the applicable transfer mechanism by contacting us at the address below.

8. Cookies

We use the following types of cookies:

• Strictly necessary cookies: session management and security — these cannot be disabled
• Analytics cookies: Microsoft Application Insights tracks anonymous page views and performance — no personal identifiers are stored
• Preference cookies: theme (light/dark mode) stored in localStorage — contains no personal data

We do not use advertising or third-party tracking cookies. You can disable non-essential cookies through your browser settings at any time.

9. Your Rights

Under GDPR (EEA/UK residents):

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data (we will action within 30 days)
• Right to data portability — receive your data in a machine-readable format
• Right to restriction — request that we limit processing while a dispute is resolved
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw at any time

Under CCPA (California residents):

• Right to know — request disclosure of categories and specific pieces of personal information collected
• Right to delete — request deletion of personal information we have collected
• Right to opt-out — we do not sell personal information; no opt-out is required
• Right to non-discrimination — exercising your CCPA rights will not affect our service to you

To exercise any of these rights, email us at netvionixsolutions@gmail.com with the subject line “Data Rights Request”. We will respond within 30 days. We may need to verify your identity before processing the request.

10. Supervisory Authority

If you are an EEA resident and believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local data protection supervisory authority. A list of EU supervisory authorities is available at edpb.europa.eu. UK residents may contact the Information Commissioner’s Office (ICO) at ico.org.uk. We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data, including TLS encryption in transit, encrypted storage at rest, role-based access controls, and regular security reviews. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay where required by law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be communicated by posting a prominent notice on our website. Continued use of our services after an update constitutes acceptance of the revised policy.

13. Contact Us

For any privacy-related questions, data rights requests, or concerns, contact our privacy lead at: netvionixsolutions@gmail.com
Subject line: Privacy Enquiry or Data Rights Request